At Pet Central we want to ensure that you receive your orders in a timely and efficient manner. Please review the following shipping information:

Shipping Times

• Shipping may take up to 10 business days from the date of order processing. Business days exclude weekends and public holidays.
• Please note that delivery times may vary based on factors such as product availability, shipping destination, and courier service delays.

Shipping Charges

• Standard shipping charges are applicable to all orders. These charges are calculated based on the total order value and the shipping destination.
• Additional charges may apply for orders being delivered to outlying areas or regions that are not easily accessible. These charges will be calculated during the checkout process and will be communicated to you before you complete your order.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
• You can also log in to your account on our website to view the status of your order and track its progress.

Shipping Partners

• We work with reputable courier and delivery services to ensure the safe and secure delivery of your orders.
• While we make every effort to ensure timely deliveries, we are not responsible for any delays caused by the courier service.

Delivery Address

• Please ensure that you provide accurate and complete shipping information when placing your order. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete addresses.

Order Processing

• Orders are typically processed within 2 business days from the date of purchase.
• In some cases, there may be a slight delay in order processing during peak seasons or promotions. We appreciate your understanding.

International Shipping

• Currently, we only offer shipping within South Africa. We do not offer international shipping at this time.

If you have any questions or concerns about our shipping policies or need assistance with tracking your order, please contact our customer support team at [contact email/phone number].

Thank you for shopping at the Pet Central store!